While you question and listen actively, be alert to the emotions behind your employee's words—such as discomfort with conflict, worry about being seen as incompetent, or fear of failing. Detecting emotions is difficult but essential. Why? Emotions suggest the kind of support a person needs most from you.
| If your employee is feeling . . . | Consider saying . . . |
| A lack of self-confidence | "You have the best intuitive sense of design in our department. If anyone can learn this, you can." |
| Afraid of the consequences of failure | "I think you should try this. Yes, it's risky, but if it doesn't work, you'll always have a place on my team." |
| Uncomfortable with conflict | "Try speaking up during the meeting. Howard won't like it; he disagrees. But that's his problem, not yours. And we need healthy debate to make the best decisions as a team." |
No comments:
Post a Comment