As you're asking questions, use active listening to remain tuned-in to the other person. Active listening requires you to show attentiveness by managing your verbal and nonverbal behavior. Not only are you actually listening, you look like you are.
The hallmarks of active listening are:
- Maintaining eye contact
- Smiling at appropriate moments
- Avoiding distractions
- Taking notes when necessary
- Controlling fidgeting and other distracting body language
- Listening first and evaluating later
- Never interrupting except to ask for clarification
- Occasionally repeating what you've heard to confirm your understanding
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